Our sales team is committed to streamlining your landscaping and hardscaping project, from understanding your vision to managing budgets, regulations, material selections, and permits. We prioritize quality, exceptional service, and building lasting relationships to ensure your satisfaction throughout the process.

• Onsite consultation

At Globe Green, we value punctuality for every scheduled onsite consultation, respecting both your time and ours. In our visit, we'll collaborate with you at your home, customizing ideas and layouts to suit your specific needs. Our discussion will cover the project's scope, design process, timelines, goals, and we go over ballparks and budgets to consider in our design process. We gather detailed measurements and images to craft a tailored design back at the office. Understanding that each project is unique, we focus on listening to your concerns and providing solutions specifically designed for you, ensuring a personalized and customer-focused approach.

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• Design Approval

We develop your initial design, providing 2D and 3D renderings through email or in-person meetings to consider potential adjustments. By this stage, you'll have gained ample insight into the budget and design. What sets us apart is that we only charge when proceeding to the final design stage, which involves adding the finishing touches, calculating materials, costs, etc. You are under no obligation to proceed into the final design stages and your cost would remain at 0.

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•  When you are ready to move forward with your project

Upon design approval and once you have carefully reviewed and comprehended the final proposal, you may contact us via phone or email to proceed with the project. We are thrilled to know that we align with your desires and requirements. This marks the beginning of an exciting journey!

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• Added to the Calendar

You will be added to our team Calendar, and we will inform you of our approximate wait time. We cannot provide exact dates due to obstacles such as weather and potential project modifications. We aim to keep everyone within a 3-6 week timeframe from approval to installation start.

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• While you wait for your date to arrive

Now is the time to start selecting colors for your patio if you haven't already. Although we have provided catalogs to assist you in this process, we suggest visiting the supplier we provide to you in your estimate letter, to view the products in person. Catalogs can be misleading due to filters and edits, whereas seeing the products in person provides a more accurate representation. Our supplier's knowledgeable staff understands our clients and the pavers we frequently use, and can guide you in selecting the appropriate color and brick type for your home. They will also inform you of any cost differences for upgraded colors and sizes. We are transparent about pricing, and the estimate you received covers all paver types and colors presented during the consultation. Any upgrades will incur an additional cost equal to the difference.

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• Around 2 weeks before the start date

We will reach out to you shortly with an updated start time and request all necessary information regarding your selections, as we are now only a couple weeks away, weather permitting. If you have any questions beyond this point, please do not hesitate to ask us.

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• Materials will be ordered and delivered to your house

Upon receiving your material selections, we will proceed to order from one of our suppliers and arrange for direct delivery to your home. Depending on the order's size, it may arrive in separate deliveries, and we may also handle material pickups. It's important to inform us of the preferred placement location for the pallets of pavers, as they may sit for a week. Although some homeowners may worry about theft when leaving it near the street, we have not encountered such an issue before. We employ machines for every job to facilitate moving the materials.

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• We will contact you a day or 2 before we begin

Now that we are getting closer to the start date, we will contact you a day or 2 before we begin the job. From here, we will send over the contracts via PandaDoc to your email. Review everything then you can digitally sign all the necessary documents. It is important you read through everything and understand all the notations. 

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• The day we start your project 

On the day of commencing your project, our team will arrive and review the details with you. If you are unable to be present and there is any uncertainty, we will maintain communication with you. This will ensure that we are all on the same page. The only requirements are access to water and electricity (hose spigot and outlets). You do not need to be at home during the project. We understand the importance of work, so please do not feel obligated to take time off. We are confident in our team's capabilities and achievements. If you wish for any updates, we can promptly send them to you via text or call.

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• Equipment and tools on site

Our team will bring along an equipment trailer and a skid steer to carry out work at your home, on occasions we will have a small excavator. The trailer is about 14 feet in length and is for storing tools, the skid steer is about the size of a car and is utilized for excavating and hauling materials around your property.. During the project, both will need to be parked either in your driveway or on the street. Once the work concludes for the day, the skid steer can also be stationed on the lawn close to the patio area. Our tools will be stored in the trailer or organized neatly in a designated tool area. In addition, medium-duty dump trucks will be present on the site to transport materials in and out of the location. These trucks, however, return back to the office along with the team each day.

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